Home > Knowledgebase > When submitting an support ticket; what is the average time before getting an reply? 18 May 2013 When submitting an support ticket; what is the average time before getting an reply? We believe in great customer service and to have great customer service we look at our customers and clients as people and not as numbers or an group of what can do this and that. We believe in responding to every ticket and issue in a timely manner and with the proper response and answer. A ticket/issue will be replied to and responded back within an hour of submitting said ticket/issue. This is our One Hour response guarantee that we offer which is the the time it takes to reply back to the initial ticket/help desk issue. To resolve the problem or issue could be longer and take more time as this is not part of the Guarantee and could require additional time or knowledge to properly take care of issue. Rating: (1745 Votes) Was this answer helpful?: Yes   No User Comments (Add Comment) You can post your views here, HTML is not allowed. If your comment does not immediately appear after posting then moderation is enabled and a staff member will review it and approve it as soon as possible. Fullname: Email:* Comments: * Optional No comments added for this article, click here to add a comment. Related Topics Does Dewahost have any discounts for partners and their services? Does Dewahost offer dedicated servers or colocation service? Does Fantastico come with your hosting service? Do you provide any sort of money back guarantee or stamp of quality with your service and services? Additional Information Article ID: 37 Author: Clint C. Created On: 22 Aug 2007 Views: 6679 Print Article Add to Favorites Rate this Article Add a Comment   Home Language: English

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