Frequently Asked Questions

I see some hosts offering "unlimited bandwidth". Why don't you offer this?

We do not offer packages with unlimited bandwidth primarily because there is no such thing. Any host that promises that is not telling the truth. Somewhere in their terms and conditions are probably some words referring to "excessive use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both protect you and to provide you with a reliable service.

Do you offer true 24/7 technical support?

Yes, we do offer fast and friendly technical support. We have techs monitoring the helpdesk 24/7/365 who will respond to your support ticket as promptly as possible. We guarantee that you will receive a response from a live person within an hour from the time you submit your support ticket.

This one-hour response time guarantee only applies for tehnical support tickets, not for sales and billing tickets. You should get a reply from the sales and billing departments within 24 hours though.

Is there a minimum time contract/commitment?

Not at all. You can pay monthly, quarterly, or yearly. We currently only accept payment by credit cards (Visa, Mastercard, Amex, Discover, Diners and JCB). You can also cancel at any time (please see our Terms of Service for policies regarding this).

How soon will my account be set up and ready for use?

We will setup your account within 24 hours after your order has been processed. Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during sign-up. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.

How do I update my billing information?

You can update your billing information and view/print your invoices here:
https://www.plimus.com/jsp/account_login.jsp

Plimus is our payment processor and you need to login there with your Plimus username and password (created when you ordered our hosting service the first time). If you lost your password, just click the "Forgot Password" link to retrieve your password by email.

Do I have access to update my site 24 hours a day?

Yes. Whether you're a day person or a night owl, your site is available for you to update, 24 hours a day, 7 days a week. You can use your favorite FTP program to update your site contents or use the web-based File Manager from the control panel.

What control panel software are you using?

We are using cPanel as the standard web-based control panel software. It's very easy to use and has many cool features, including an advanced multiple domain hosting/parking support.

Do you have some kind of online manual or tutorial for the control panel?

Yes, you can download the cPanel online manual here:
Download cPanel Online Manual (requires Adobe Reader 6.0)

We also provide some great Flash tutorials:
cPanel Flash Tutorials
WebHostManager (WHM)
Changing Nameservers (DNS)
Email Client Configuration

How do I get my email?

Please use the following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com

If your ISP blocks port 25 (used for the SMTP server), you can use port 26 for SMTP or use your ISP's SMTP server. Please remember to check the "My outgoing mail server requires authentication" option in your email client.

How do I upload my files, but my domain name hasn't transferred?

You can upload your page(s) immediately after you receive the welcome email by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated through the system, you can upload to yourdomain.com. Be sure to upload your files to the public_html directory.

How do I move my current site to Dewahost?

Every situation is different, but generally, there are 4 basic steps in moving your site from your current hosting company to Dewahost:
1) Select and order your hosting package.
2) Move the contents of your current site to your new site (using the IP address given in the welcome email). Setup email accounts, forwarders, autoresponders, etc.
3) Test, test, test, and then test some more.
4) Change the nameserver configuration for your domain to point to Dewahost's nameservers.

It may take 24-72 hours for all DNS servers to be updated.

Can I host multiple domains in a single account?

Yes, this feature is available in the Silver and higher hosting packages. The additional domains can be parked (simple domain pointers) or add-on domains (pointing to a subdirectory in the master domain). This way you can actually have several different web sites hosted in a single account. You can setup it easily from your cPanel Control Panel.

Does Dewahost allow adult, warez or other illicit sites or content?

No. Please see our Terms of Services page for permissible and impermissible content.

Are you a reseller?

No, we are not a reseller. We own and operate our own servers. All technical support contact is made directly to our technicians.

What are your server specifications?

Dewahost uses only the highest grade Supermicro and Tyan server-class boards, rather than using no name or "white box" equipments. We constantly upgrade our servers with the latest hardware and software to give you the best hosting experience. Here's our latest server specification: Intel Xeon Quad Core CPU, 16 GB RAM, and RAID-10 SAS storage for best performance and reliability. All of our servers are equipped with fault tolerant RAID storage and hot-swappable hard drives. This means that in the event of a hard disk failure you should experience no system downtime or loss of data. Full daily, weekly, and monthly backups are stored locally and full off-site remote backups are captured twice per week, stored in our secure backup servers in Equinix Ashburn, VA. This provides our premium hosting clients with extra peace of mind that their important data is safe.

Why do you use Red Hat Linux Enterprise?

Those of us who are bold enough to try Red Hat Linux Enterprise as a server know that it is the ideal server platform with a very high degree of reliability. Many system administrators find that Linux servers run even for years without needing a single reboot! That is a far cry from the Windows server environment, where weekly or (if lucky) monthly reboots are commonplace. For a mission-critical project like web hosting service that requires maximum reliability and performance, we strongly believe that Red Hat Linux Enterprise is simply the ideal server platform. It is open-source, highly configurable, secure, and very stable. Hands down.

How many accounts that you put on every server??

This answer is different for every server. Depending on the size of the websites, the amount of content, and the purpose your using your web spaces for. Instead of capping the amount of accounts for each server, we constantly monitor the loads of our servers. We make sure that not only can it handle all of the accounts it has, but also has extra capacity left to provide the best performance for our customer accounts.

Do you support PHP 5?

Yes, we’ve installed PHP on our servers as fastcgi alongside PHP 4.

Here’s how to use PHP 5 on your account:

1. use .php5 extension for your PHP 5 scripts

2. create a text file named “php5.fcgi” in your “public_html” directory, containing these lines:

      #!/bin/sh
      PHP_FCGI_CHILDREN=2
      export PHP_FCGI_CHILDREN
      exec /usr/local/php5/bin/php5
      

3. chmod this “php5.fcgi” file to 755 (rwxrxrx)

If you want to use PHP 5 by default for all .php files, just add this line in your .htaccess file:

      AddType application/x-httpd-php5 .php
      

What PHP modules are installed by default?

We install gd_module, imagemagick, mcrypt and some other commonly used modules. Custom modules are on a case by case basis, and are evaluated for the load they may put on our servers.

Do you support Ruby on Rails?

Yes, we support Ruby on Rails as fastcgi. It’s installed with Capistrano, Subversion, and many popular gems. In order to use Ruby on Rails, you will need shell access which can be requested by submitting a support ticket.

Do you support ASP (Active Server Pages)?

Sorry, but we don’t support ASP on our Linux servers.

What are your network connections?

Our network connections are among the fastest in the world, based on high-speed clear-channel architecture with redundant connections to multiple Tier-1 backbone providers. We utilize premium quality bandwidth from the following providers: Level 3, Savvis, nLayer, PCCW Global, ServerCentral, and Limelight out of Equinix Ashburn, VA and Equinix Chicago, IL.

Please click here to see more information about our network.

Can I test your network speed?

Do you offer any network uptime guarantee?

We are confident in the quality of our network and we are proud to offer you a 99.9% network uptime guarantee (excluding any scheduled maintenance). If your site is down for more than 45 minutes for the billing month, we will refund your money back (up to 100%). In order to receive your credit you must do the following: document your web site downtime in writing and have your web site downtime verified by us. That is a promise.


If you have any question, please feel free to contact us.